Mark Kacprowicz

 Served as primary liaison between Global Payments Technology (GPNT) and regulatory bodies for critical audits to ensure seamless collection of evidence and technical validation.  Built BT team from ground up and closed 48% of past due risk items in three months by streamlining remediation workflows and aligning technical goals with business priorities.  Designated Project Lead for enterprise-wide shift to PCI 4.0 and mandatory industry compliance transitions. Support team with TPRM internal assessments, IRAs, and controls.  Directed risk and compliance strategy for GPNT and partnered with Engineering leadership to incorporate risk-based decision-making throughout development lifecycle.  Spearheaded monthly executive risk reviews and deep-dive sessions by leveraging ServiceNow, Archer, and Jira to communicate critical technology metrics and drive cross-functional accountability.  Achieved consistent QOQ decrease in GRC issues, vulnerabilities, and high-level risks throughout 2025 by architecting and overseeing targeted remediation plans.  Partnered with second-line defense and project teams to conduct comprehensive risk assessments and rigorous evidence evaluations that aligned with organizational risk appetite.

 Transitioned to role with quality oversight for global eWallet Program comprised of Apple, Google, and Samsung Pay integrations to drive seamless delivery within Scaled Agile Framework (SAFe) environment.  Engaged with senior managers to define and maintain project roadmaps. Formulated high-impact metrics on test artifacts, environment executions, cycle times, and trend-based defect analysis to empower C-level decision-making  Utilized solution-oriented approach and continual analysis of quantitated metrics to identify and rollout process and procedural enhancements.  Advocated rigorous SOX, PCI, and security standards across SDLC by partnering with internal/external auditors to incorporate automated validation into development and reporting workflows.  Championed SAFe Methodology adherence and actively led program grooming, feature refinement, and inspect/adapt retrospectives to transform business initiatives into testable and high-quality outcomes.  Orchestrated quality governance at Agile Release Train (ART) level and provided technical mentorship and guidance to cross-functional teams and consultants to remove complex testing bottlenecks.  Promoted shift-left quality culture by establishing rigorous quality gates, defining acceptance criteria, and enforcing auditory compliance to ensure defect prevention from the earliest stages of development.  Championed risk-aware environment by aligning agile delivery practices with organizational risk appetite and evolving industry compliance standards.

 Promoted quickly to lead Testing, Automation, and HR functions for POS QA resources. Oversaw financial operations including monthly forecasting of internal and external resources, vendor accruals, and invoicing.  Gained $1M+ in annual savings by restructuring global QA workforce and increased offshore capacity by 25% while transitioning away from high-cost onshore contractors.  Reduced overhead by 45% through strategic consolidation of three disparate test labs into single high-efficiency facility with zero loss in testing capability.  Lowered regression execution time by 20% and maximized testing velocity with conversion from test-all to risk-based consolidated script approach.  Attained 90% estimation accuracy for retail, financial services, and store operations projects and maintained strict 5% variance resulting in consistent budgeting and timelines.  Pioneered QA delivery for high-volume release cycle and administered resources and testing for up to eight concurrent projects across six major annual releases while maintaining full SOX and PCI compliance.  Accelerated production defect resolution by leading troubleshooting for in-store performance issues between Project Managers, Dev, and business stakeholders.  Directed end-to-end QA readiness and represented department in high-level planning sessions for requirements gathering, risk analysis, and production-go/no-go decisions.

 Guided multiple projects and coordinated resource and environmental planning for local and offshore Test teams in New Delhi and Pune India. Managed test audit documentation from end-to-end.  Honored with CIO Technology Excellence Award within first eight months in role for exceptional performance in troubleshooting and resolving critical production issues.  Designed custom PCI-compliant inventory system to track third-party testing assets, streamline internal audits, and ensure 100% accountability for sensitive financial credentials.  Engineered Selenium WebDriver automation framework for mobile device testing that significantly reduced manual regression efforts through scalable and keyword-driven architecture.  Introduced QA strategy for backend store systems to supply high-accuracy resource and effort estimations for iOS and MPU deliverables to inform enterprise release planning.  Optimized customer journey by steering User Acceptance Testing (UAT) and in-store Beta pilots to enable defect-free transition from development to live production environments.

 Managed various QA teams located in Hyderabad India. Represented QA team during meetings to influence vision/scope statements and functional requirements gathering.  Organized new functionality and regression testing and defect tracking using HP Quality Center. Implemented custom workflows that enabled uniform tracking and reporting on department-wide scale as HP Quality Center Administrator.  Directed QA of high-profile e-commerce integrations for Amazon, major airline partnerships, and Legacy.com to provide seamless interoperability across diverse partner ecosystems.  Validated complex data-driven architectures, performing end-to-end testing for FTD.com content, APIs, ETL processes, and Business Object reporting to ensure data integrity.  Attained 100% compliance in annual SOX and PCI audits as primary QA contact point in architecting standardized documentation with rigorous adherence to regulatory standards.  Minimized production downtime during high-traffic holidays by leading War Room triage and risk analysis, accelerating defect resolution through proactive stakeholder communication.  Instituted quality culture by initiating cross-functional test case reviews with Dev and Product teams to boost requirement accuracy and customer satisfaction.